Where do we ship to?
Germany, Austria, Belgium, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Holland, Italy, Latvia, Lithuania, Luxembourg, Poland and Portugal. Within Spain we ship to mainland Spain, the Balearic Islands and the Canary Islands.
For logistical reasons, we do not ship to Ceuta, Melilla, Azores, Madeira, French Overseas Territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, Saint Martin, New Caledonia, French Polynesia, Saint Barthélemy, Saint Pierre and Miquelon, French Southern Territories, Wallis and Futuna Islands), British Overseas Territories (Anguilla, Cayman Islands, South Georgia and South Sandwich Islands, Falkland Islands, Falkland Islands, Pitcairn Islands, Pitcairn Islands, St. Maarten, St. Martin, St. Martin, St. Martin, St. Martin and Miquelon, French Polynesia, French Southern Territories, Wallis and Futuna Islands), British Overseas Territories (Anguilla, Cayman Islands, South Georgia and South Sandwich Islands, Falkland Islands, Pitcairn Islands, Turks and Caicos Islands, British Virgin Islands, Montserrat, St Helena, Ascension and Tristan de Acuna), Channel Islands (Guernsey and Jersey), Gibraltar, Netherlands Overseas Countries and Territories (Aruba, Bonaire, Curaçao, Saba, Sint Eustatius and Sint Maarten), Åland, Büsingen am Hochrhein, Campione d'Italia, Heligoland, Livigno, Mount Athos, United Kingdom, Corsica and Sardinia.
How much does delivery cost?
- Mainland Spain and Balearic Islands: 2.99€. Free delivery for orders over 25€.
- Canary Islands: 6.99€. Free delivery from 30€.
- Europa: 6,99€. Envío gratuito a partir de 30€.
How long will it take for delivery to arrive?
Spain: for any point of the Peninsula and Balearic Islands, from 2 to 4 working days after receiving confirmation of collection by the transport company, except in cases of force majeure. For any of the Canary Islands and Europe, 10 working days, except in cases of force majeure. Stepalia will not be responsible for import taxes or local costs incurred in destinations with specific customs regimes.
Return of articles
The right of withdrawal can be exercised up to 14 days after receipt of the order, by sending an email to the address: contacto@stepalia.com.
Return of articles
The articles offered in our shops are guaranteed by Grendene. Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have a period of 14 working days, counting from the date of delivery of the order, to return it. (According to art. 44 of Law 7/1996, of January 15, 1996 on the Regulation of Retail Trade, modified by Law 47/2002, of December 19, 2002).
The product must be returned in the same condition as it was delivered, i.e. unused. The costs of returning the product to our warehouse are only covered in the event of a manufacturing defect or shipping error on our part. They are not covered in case of dissatisfaction with the product (subjective assessments such as comfort, fit, etc.) or choosing the wrong size when ordering, in which case the customer must bear these costs. The amount of the return ONLY INCLUDES THE VALUE OF THE GOODS. The shipping costs generated, either from our warehouse to the customer, if any, as well as the return by the customer to our warehouse, WILL NOT BE REFUNDABLE.
It is advisable that you return the goods using a registered delivery system or similar, so that, in the event of an incident, we can have the traceability of the returned shipment. We are not responsible for the services contracted by customers to carry out such returns.
The address to which you should send your return is as detailed below:
Recipient: TXT
Address: P.I. Masía de Baló
C/ Mas de Baló, Parcela 9
Postal Code: 46190 Ribarroja del Turia (Valencia)
Contact: Raider Canarias Online Shop
Once the goods have been received, and after checking the condition of the same, we will proceed to refund the amount according to the method of payment made by the customer. For new sizes or products you will have to place a new order.
