Where do we ship to?
Austria, Belgium, Estonia, Finland, France, Germany, Greece, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Slovakia, Slovenia, Spain and the Netherlands. Within Spain we ship to the Peninsula, Balearic and Canary Islands.
For logistical reasons, shipments will not be made to Ceuta, Melilla, Azores, Madeira, French Overseas Territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, Saint Martin, New Caledonia, French Polynesia, Saint Barthélemy, Saint Pierre and Miquelon, French Southern Territories, Wallis and Futuna Islands), British Overseas Territories (Anguilla, Cayman Islands, South Georgia Islands and South Sandwich Islands), Malvinas Islands, Pitcairn Islands, Turks and Caicos Islands, British Virgin Islands, Montserrat, Saint Helena, Ascension and Tristan of Acuna), Channel Islands (Guernsey and Jersey), Gibraltar, Dutch Overseas Countries and Territories (Aruba, Bonaire, Curaçao, Saba, St Eustatius and Sint Maarten), Åland, Büsingen am Hochrhein, Campione d'Italia, Heligoland, Livigno, Monte Athos, United Kingdom, Corsica and Sardinia.
How much does shipping cost?
- Spain (Mainland) and Balearic Islands: 2,99€. Free shipping from 25€.
- Canary Islands: 6,99€. Free shipping from 30€.
- Europe: 6,99€. Free shipping on orders over 30€.
- EMU and Melissa brands have free shipping in all cases.
How long will it take for the shipment to arrive?
Spain: for any point of the Peninsula and Balearic Islands, 7 working days except in cases of force majeure.
For any of the points in The Canary Islands and Europe indicated, 10 working days except in cases of force majeure.
The day the purchase is made does not count in the calculation of the reported traffic.
The transit times for the delivery of the orders can be extended due to the Covid-19.
Raider Canarias S.L.U. will not be responsible for import taxes or local expenses incurred in destinations with specific customs procedures.
Return of articles
The items offered in our stores are endorsed by Grendene. Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have a period of 14 working days from the date of delivery of the order to return it (according to art. 44 of Law 7/1996, of January 15, 1996, on Retail Trade as amended by Law 47/2002, of December 19, 1996).
The product must be returned the same as it was delivered, i.e. unused. The costs of sending the return to our warehouse are only covered in the case of factory defect or error in shipping by us. They are not covered in the event of dissatisfaction with the product (subjective assessments such as comfort, adjustment, etc.) or choice of an incorrect size when placing the order, cases in which the customer must assume. The amount of the return ONLY INCLUDES THE VALUE OF THE GOODS. Shipping costs generated, either from our warehouse to the customer, if any, and return by the customer to our warehouse, WILL NOT BE REIMBURSABLE.
Steps to follow in case of an incident:
Go to the following link to complete the form: https://stepalia.com/en/contact-us
Once the form has been completed, you will receive instructions on how to proceed depending on the type of incident. PLEASE DO NOT PROCEED WITH YOUR RETURN UNTIL YOU HAVE RECEIVED CONFIRMATION FROM US.
If your issue requires a reference, in which case you will be informed by email, please enclose a handwritten note in your parcel, including your return reference and your order reference.
It is advisable to make your return using a certified or similar shipping system, so that, in the event of an incident, you can have the traceability of the returned shipment. We are not responsible for the services contracted by customers to make such returns.
The address to which you should send your return is as follows:
Address: P.I. Masía de Baló
C/ Mas de Baló, Parcela 9
Postal Code: 46190 Ribarroja del Turia (Valencia)
Contact: For the attention of: DPTO LOGISTICA, Raquel Gil/Carlos Chornet
Once the goods have been received, and after checking the state of the same, the amount will be refunded in accordance with the method of payment made by the customer. For new sizes or products you will need to place a new order.