Faq
How do you buy boots in the Stepalia shop?
Shopping at Stepalia.com is very easy and intuitive. We put at your disposal all the products so that you can buy boots at the best price 24 hours a day, 7 days a week. All you have to do is choose the boots you want, the colour you want and the size of your foot. From there, follow the instructions that the web gives you and that's it. In a few days you will receive your boots at home without additional shipping costs.
DON'T BE FOOLED!
We know there are many fraudulent websites, but Stepalia (formerly OnSandals) is the only official online shop of Ipanema, Zaxy, Rider, Melissa, Cartago, Grendha and Emu Australia ?
Only at Stepalia.com
Please check all your email inboxes, including junk/spam mail. If you have not received any information, you can contact us at: contacto@stepalia.com
The sizes you see on our website are European sizes. As we indicate in it, we recommend that you choose one size more than the one you usually use in any type of footwear.
Please note that the measurements available in the size guide, for some of the brands, correspond to the entire insole of the sole.
If you are already familiar with our product, you can take as a reference the size you usually wear.
We would like to let you know that we can advise you and tell you in your doubts about the sizes, but the return costs are not covered in case of dissatisfaction with the product (subjective assessments such as comfort, fit, etc.) or choice of an incorrect size when ordering.
Austria, Czech Republic, Denmark, France, Germany, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovenia, Spain, Sweden and the Netherlands. Within Spain we ship to mainland Spain, the Balearic Islands and the Canary Islands.
For logistical reasons, we do not ship to Ceuta, Melilla, Azores, Madeira, French Overseas Territories (Guadeloupe, French Guiana, Martinique, Mayotte, Reunion, Saint Martin, New Caledonia, French Polynesia, Saint Barthélemy, Saint Pierre and Miquelon, French Southern Territories, Wallis and Futuna Islands), British Overseas Territories (Anguilla, Cayman Islands, South Georgia and South Sandwich Islands, Falkland Islands, Pitcairn Islands, Falkland Islands, Pitcairn Islands, British Overseas Territories, French Polynesia, French Guiana, French Guiana, Martinique, Mayotte, Reunion, Saint Martin, New Caledonia, Saint Barthelemy, Saint Pierre and Miquelon, French Southern Territories, Wallis and Futuna Islands), Falkland Islands, Pitcairn Islands, Turks and Caicos Islands, British Virgin Islands, Montserrat, St Helena, Ascension and Tristan de Acuna), Channel Islands (Guernsey and Jersey), Gibraltar, Netherlands Overseas Countries and Territories (Aruba, Bonaire, Curaçao, Saba, Sint Eustatius and Sint Maarten), Åland, Büsingen am Hochrhein, Campione d'Italia, Heligoland, Livigno, Monte Athos, United Kingdom, Corsica and Sardinia.
Mainland Spain: 2,99€. Free on seasonal products and from €25 on products from previous seasons. Canary Islands and Europe: 6,99€. Free from 30€. EMU and Melissa brands have free shipping in all cases.
Spain: for any point of the Peninsula and the Balearic Islands, 2 to 4 working days from receipt of confirmation of collection by the transport company, except in cases of force majeure. For any of the Canary Islands and Europe, 10 working days, except in cases of force majeure. Stepalia is not responsible for import taxes or local costs incurred in destinations with specific customs regimes.
Returns
The right of withdrawal can be exercised up to 14 days after receiving the order, by sending an email to the following address: contacto@stepalia.com.
From that moment, there is a period of 14 days to send us the items to be returned to the address:
Addressee: TXT
Address: P.I. Masía de Baló
C/ Mas de Baló, Plot 9
Postal Code: 46190 Ribarroja del Turia (Valencia)
Contact: Attention LOGISTICS DEPARTMENT, Raquel Gil/Carlos Chornet
Return of articles
The articles offered in our shops are guaranteed by Grendene. Offering the highest quality and the best guarantee is our commitment to our customers. If for any reason you are not satisfied with your order, you have a period of 14 working days, counting from the date of delivery of the order, to return it. (According to art. 44 of Law 7/1996, of January 15, 1996 on the Regulation of Retail Trade, modified by Law 47/2002, of December 19, 2002).
The product must be returned in the same condition as it was delivered, i.e. unused. The return shipping costs to our warehouse are only covered in the case of a manufacturing defect or shipping error on our part. They are not covered in case of dissatisfaction with the product (subjective assessments such as comfort, fit, etc.) or choosing the wrong size when ordering, in which case the customer must bear these costs. The amount of the return ONLY INCLUDES THE VALUE OF THE GOODS. The shipping costs generated, whether from our warehouse to the customer, if any, and the return by the customer to our warehouse, WILL NOT BE REFUNDABLE.
Steps to follow in the event of an incident:
- Go to the following link to fill in the form:https://stepalia.com/es/contactenos
- Once the form has been completed, you will receive instructions on how to proceed depending on the type of incident. PLEASE DO NOT PROCEED WITH YOUR RETURN UNTIL YOU HAVE RECEIVED CONFIRMATION FROM US.
- If your return requires a reference, in which case you will be informed by email, please enclose a handwritten note in your parcel, including the reference of your return and the reference of your order.
It is advisable that you return your order using a registered delivery system or similar, so that, in the event of an incident, the return shipment can be traced. We are not responsible for the services contracted by customers to carry out such returns.
The address to which you should send your return is as detailed below:
Addressee: TXT
Address: P.I. Masía de Baló
C/ Mas de Baló, Parcela 9
46190 Ribarroja del Turia (Valencia)
Contact: For the attention of DPTO LOGISTICA, Raquel Gil/Carlos Chornet
Once the goods have been received, and after checking the condition of the same, the amount will be refunded in accordance with the method of payment made by the client. For new sizes or products, you will have to place a new order.
We do not know this information. You will have to check the price and transit to destination with the company you choose to return the goods.
As we indicate in the process, we recommend that the return is made by certified system or similar for your safety. If the shipment has any incident, you will have to claim it to Correos or the company you choose. We are not responsible for return shipments made by customers.
Send us a visible photograph of the defect and contact our customer service team at contacto@stepalia.com for assessment and wait for instructions.
You must return the product to the address provided in the return process. For new sizes or products you will have to place a new order.
Contact the customer service team at contacto@stepalia.com, they will check if it is possible to do so.
The delivery time is 10 working days, from the next day of purchase.
We inform you that shipments to the Canary Islands are prepared every Thursday morning and leave our facilities the same day. All orders placed after 8.00 a.m. on Thursday will remain pending preparation and dispatch until the following Thursday.
This shipping system is carried out to facilitate purchases in the Canary Islands market, exempting the consumer from being responsible for import taxes and local costs incurred in destinations with specific customs regimes, as is the case of our islands.
In order to place your order correctly, you must choose "Spain-Canary Islands" in the top right hand corner of the delivery preferences.
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